Case Studies

/Case Studies
Case Studies 2017-11-07T15:18:52+00:00
2610, 2015

The Tail of Tropical Cyclone Olwyn – a claims experience

October 26th, 2015|

Perth insurance broker, Bruce Insurance, know they are only as good as the claim service they provide to their clients. When clients appoint brokers to act on their behalf, they not only appoint them for their services in arranging their policies, but arguably, most importantly, they appoint them often in faith, for their support and expertise when a claim does occur. Following his own claim experience with Bruce Insurance, long term client, Alistair Brogan, recently said, “you hear of horror stories and we didn’t experience that.” Mr Brogan owns and runs a number of properties and businesses – in the accommodation and tourist industry – located in the coastal town of Coral Bay in Western Australia. Tropical Cyclone Olwyn hit the coastal town on 13th March 2015. The cyclone was a severe category 3 when it hit Coral Bay and the surrounding region on the Friday. Asking Mr Brogan what [...]

403, 2015

Susan White

March 4th, 2015|

When Susan White's designer home suffered significant water damage recently, she was able to call on the assistance of her insurance provider, Chubb - whom she had engaged through the recommendation of Bruce Insurance. Susan was faced with a tricky situation when the kitchen in her property was hit with irretrievable damage to the solid timber flooring due to a water issue. At the time the property was rented out. To complicate things further, Susan was currently in the process of selling her home, meaning such an incident really had the potential to disrupt her plans. So how did Chubb and Bruce Insurance assist Susan in this complex situation? Susan cites the determination, attention to detail and dedication to customer service that both Chubb and Bruce Insurance demonstrated. Chubb completely understood Susan's unique needs - as her property is a designer home, they recognised the importance of quality and were adamant [...]